Question 1

What's included in the subscription?

Accepted Answer

Your subscription covers your premium template, a custom domain, fully managed hosting, SSL, ongoing template updates, and email support — everything you need to keep your site live and looking great. There are no setup fees or hidden add-ons.

Question 2

What's the difference between Monthly and Annual?

Accepted Answer

Both plans include the exact same features. Monthly is $39/mo and gives you maximum flexibility. Annual is $299/year — that works out to about $25/mo, which saves you two months compared to paying monthly.

Question 3

Is the custom domain really included?

Accepted Answer

Yes. We register and renew a standard .com domain for you as part of your subscription. There's no separate domain charge to worry about.

Question 4

Is there a free trial?

Accepted Answer

We don't offer a free trial, but we do offer a 14-day money-back guarantee — no questions asked. You can preview every template in full detail before purchasing. If within 14 days you decide it's not right for you, we'll refund your subscription in full.

Question 5

What happens if I cancel my subscription?

Accepted Answer

Your site stays live until the end of your current billing period. After that, it goes offline — but your content and customizations are preserved for 90 days. Reactivate anytime and your site comes back exactly as you left it.

Question 6

Is Xela Therapy HIPAA compliant?

Accepted Answer

Xela Therapy is designed with HIPAA in mind — our contact forms do not store protected health information, our hosting infrastructure meets security standards, and we provide guidance on keeping your site compliant. Full HIPAA compliance depends on your entire setup including booking and EHR tools you connect.